FAQs
Why hasn't my order arrived by its estimated delivery date?
All orders are processed within 1-3 business days* and then shipped via USPS or UPS. Depending on the shipping method selected, transit time will be between 2-6 business days; this only accounts for the time it takes USPS or UPS to deliver your package once it has been dropped off and does not include processing time. When using the Free Shipping option, we will use the most cost effective shipping method available, which will be either USPS Ground Advantage (previously called First Class Parcel), USPS Priority Mail, or UPS Ground Saver.
Delays are common within the USPS system, and the estimate given at checkout can often be 1-2 business days shorter than actual delivery times. If it has been 7 business days since you received a shipping notification email and your order has not arrived, please reach out to us at hello@donutseason.com so we can help look into it!
Why won't my coupon code work?
The coupon code FREEBIE is always active, and is good for one free sticker on any purchase of $10+. For the code to work, you must add $10 of products to your cart, then add the freebie sticker you'd like, and then the code FREEBIE in the promo box. This will then automatically deduct the cost of the sticker.
In other words, the value of your cart has to be $10 *not including* the value of your freebie sticker. For instance; if you add 3 stickers to your cart for a total of $10.50 and try to use the coupon code, deducting one sticker would put your total at $7.00. This won't work because the cart total will then be less than $10.
Make sure you are putting the code FREEBIE in the promo code box, not the notes/gift message box that appears at the bottom of the screen on the cart page. The promo box will be on the right side of the page once you click through to the checkout page.
If you're having trouble with a different code, it's likely the same issue if a minimum purchase amount or item quantity is required. If you still can't figure out the issue, email us at hello@donutseason.com to get it fixed!
Can I purchase for my hospital or non-profit organization tax-free?
We are only required to collect tax on purchases made within Texas. If you are ordering in Texas through a tax exempt entity, please email a completed copy of Form 01-339, Texas Sales Tax and Use Exemption Certification (back). Find the form and read more about qualifying here.
Are the stickers waterproof?
YES! All stickers are waterproof, weatherproof, and dishwasher-safe. So you can stick them on water bottles, coolers, cars, you name it!
What's the difference between stickers and decals?
Stickers are made of heavy duty weatherproof vinyl, and have an illustration or design printed onto them with UV resistant ink. They typically have multiple colors and design elements all on one single die cut vinyl piece.
Decals are made of heavy duty weatherproof vinyl, but instead of having an illustration printed on them, decals have the design cut out within the vinyl. It is typically only one color, and may have several small pieces held into the correct place with transfer tape before application.
How should I care for my t-shirt or sweatshirt?
For best results and longevity, wash inside out, with like colors on cold or warm. Tumble dry on low or hang to dry. Do not use bleach or iron directly on the design.
How do I switch out my badge reel top?
Interchangeable badge reels have 3M Dual Lock fasteners on the reel and the back of the topper, and you've probably noticed this has a super strong hold! The best way to separate the reel from the topper is to hold the circular reel housing by the sides (NOT by the metal clip on the back), and pull the topper up from one side. If it doesn't pop loose when pulling from the side, try the bottom. It's easier to wedge it from one side instead of pulling straight off toward the front. Clear as mud? Good deal.
Do you take custom orders?
Kind of! I'm always open to new ideas, and keep a running list of general concepts and designs to work on.
If you have a specific request that is tailored to you or your organization individually, my ability to take custom orders is limited by a few factors. All Donut Season stickers are manufactured by a commercial printer, so I'm unable to do one-off designs. If you need 10+, this may be possible. Keep in mind that for any custom products, a design fee will be incurred in addition to the cost of the product itself.
Because of the time-intensive nature of custom design work, my availability for these projects is very limited. If you'd like to check availability or get an estimate for a project, email hello@donutseason.com so we can chat!
Can I print your designs onto products or items myself and sell them?
Donut Season designs may not be reproduced without purchasing a commercial license. Email hello@donutseason.com if you'd like to discuss this option!
If you have purchased an instant download printable, these are only for single time personal use, and only for the application listed in the product description.
Do you offer price adjustments/refunds for items that are now priced lower?
We've gotten a few requests to give partial refunds for items purchased in the past that are later on sale at a lower price. While massive chains like Target or Walmart can offer this service, small businesses like Donut Season do not have anywhere near the same margins to enable this practice.
We make every effort to keep our products priced fairly and consistent with the market, even at full price. Sales and coupon codes are offered as often as possible, and we thank you SO much for shopping small even when these aren't available!